1. Digital nature of the Service
AI Baby Generator sells credits and passes that unlock AI-generated portraits — a digital service delivered instantly. Because generating a portrait consumes computing resources at the moment you request it, credits that have already been used to create a result are generally non-refundable. All prices and refunds are in US dollars; if your card is in another currency, your bank converts at its own rate on each transaction, so the amount returned may differ slightly from the amount charged.
2. When you can request a refund
You may request a full or partial refund if:
- You were charged in error, or charged more than once for the same purchase;
- A technical fault on our side prevented your generation from completing and could not be resolved;
- You purchased credits and have not used any of them, within 14 days of purchase (subject to the payment-processing fee described below).
3. Payment-processing fee on voluntary refunds
When we approve a refund because you changed your mind — for example, unused credits returned within 14 days — we deduct a 3% payment-processing fee from the amount refunded. This covers the card-processing fee our payment provider charged when you first paid, which is not returned to us when a refund is issued.
This fee does not apply when the refund is our responsibility. If you were charged in error or more than once, or a technical fault on our side prevented your generation, we refund the full amount with no deduction.
It also does not apply to consumers in the European Union or the United Kingdom exercising their statutory 14-day right of withdrawal on unused credits. Those customers receive a full refund with no deduction of any kind.
4. When refunds do not apply
- Credits that have already been used to generate one or more portraits;
- Dissatisfaction with the artistic result — outputs are a creative AI approximation and vary by input photo quality;
- Requests made more than 14 days after purchase for unused credits, except where required by law.
If your photo did not produce a result you are happy with, write to us before asking for a refund. Most disappointing results come from the input photo — a blurred face, heavy shadow, sunglasses, or several people in frame — and we would rather help you get a good one.
5. One-time purchases — nothing renews
Every plan is a single payment. There is no subscription to cancel and nothing renews automatically, so you will never be charged again unless you choose to buy again. We do not run trials that convert into recurring charges, and we do not store your card for future billing — Stripe holds it only for the transaction you authorised.
Photo credits do not expire. An Unlimited pass grants unmetered generation for its stated number of days and then simply ends; once that window has started it is treated as used and is not refundable.
6. How to request a refund
Email support@mybabygenerator.com with the email address on your account, the date of purchase, and a short description of the issue. You do not need a special form or a reason we approve of — just tell us what happened.
| Step | How long it takes |
|---|---|
| We acknowledge your request | Within 48 hours |
| We decide and tell you the outcome | Within 5 business days |
| We submit an approved refund to your payment method | Within 5 business days of approval |
| Your bank posts it to your statement | Typically 5–10 business days after that |
Refunds always go back to the original payment method. We cannot send a refund to a different card or account.
7. Chargebacks
If something looks wrong on your statement, please contact us first — we can almost always resolve it faster than your bank can, and we would rather refund you directly than dispute it.
Opening a chargeback for a purchase you made and used, without contacting us, is a claim that the transaction was fraudulent. We respond to those disputes with the account and delivery records, and we may suspend the account while the dispute is open and decline future purchases from it. This does not affect a genuine dispute: if your card really was used without your permission, tell us and we will refund it and help you.
8. Your statutory rights
Nothing in this Policy limits any refund or cancellation right you have under applicable consumer-protection law, including the EU Consumer Rights Directive and the UK Consumer Contracts Regulations. Where those rights conflict with anything written above, they take precedence.
9. Contact us
For any billing or refund question, contact FUSIONHUB LLC at support@mybabygenerator.com or 1001 S Main St Ste 600, Kalispell, MT 59901. We reply within 48 hours.
